Internship Report on Beau-Rivage Palace Hotel Essay

Internship Report on Beau-Rivage Palace Hotel - Essay ExampleHer knowledge of hotel management presented a challenging, yet focused beginning for my internship computer programme.At the end, i would like to acknowledge all the staff members in the authorities and management department who took the time to cater to my informational needs. Without their input, my internship program and experience would not have been possible.The following report is based on my internship program at the Beau-Rivage Palace, which lasted for ii months. My objective of study was to look at different tasks that come under the administration and management department and top of all to know the problems or complaints faced by the customers at this Hotel. My invention was to have a look at these issues and use my decision making skills to resolve these issues. It was overall a great experience. I got to meet people from different parts of the world. I got to learn a take of ethical issues that would alwa ys friend me in my career life.My training course took place in the of import Administration and Management department of the Beau-Rivage Palace in Lausanne, specifically at the front-desk and being under the managers supervision. My Internship lasted for two months. I was given the task of finding out the Issues that the guests were having while staying at the hotel. How to bring in the changes harmonize to the demands of the customers and how to plan out the Implementation was my basic task. I was asked to bring such Issues under the managers knowledge and help him out with the changes. I got to practice decision making and entertaining the customers when problems aroused. During my free hours I would roam somewhat the hotels territories In search of guests who may be having problems and would help them out in resolving. Once a female parent was holding her toddler in her hands while making a phone call. The child was cranky due to flu, and that customer looked In some urgenc y while on the phone and had no time to call In someone from the day care services as Its was off business time. I went up to her and asked her to let me take care of her baby while she would continue with her call. It took her almost half(prenominal) an hour to return, but when she came back and saw how her baby was laughing and playing with me she gave me a huge shift and left. Two days later I found that that very same lady had praised our hotel in the vestige box and specifically stated about my services and promised to come back to Beau-Rivage whenever she would next come to Switzerland. This helped my hotel in bringing in a loyal customer to their list. The management was very happy with my services and I was offered a job that very Instant. Internship helped me